APPOINTMENTS

Waikiki GP Super Clinic Medical Centre is mixed billing practice. Patients who hold valid pension card, health care card and children under 16 years of age will still be bulk billed.  Weekends will be privately billed.

All other patients and patients with no Medicare card will be privately charged as below.

Please note that there will be a fee increase for standard appointments effective from November 11th, as shown in the table below:

Private fees for the services which cannot be billed to Medicare:

• Insurance Medical
• Commercial drive medical
• Cancelled Driving Licence
• Dive Medicals

ACCOUNTS

– No payment is required if the appointment is covered by Medicare, Private fees apply for procedures etc..

– All other accounts are expected to be paid at the completion of your consultation. We accept cash, eftpos and most credit cards.

– If there are special circumstances or personal hardships please discuss these with your doctor at the time of consultation.

– A standard consultation at this practice costs minimum $60.00 overdue accounts may attract a 10% interest if not paid within 30 days

TELEPHONE CALLS

The receptionist will be able to assist you in most cases, however if you wish to speak to your doctor, he/she may have to return your call when consultations have ended.

REPEAT PRESCRIPTIONS

Patients must make an appointment for repeat prescriptions. They will not be issued without being seen by the GP

REFERRALS TO SPECIALISTS

If the doctor considers that a medical need exists for specialist treatment a referral will be provided. It is therefore important to make an appointment with the doctor who will discuss your problem with you and help you to decide on the appropriate course of action.

RECALLS

For patients who require regular check ups, immunizations and / or screening, we offer a recall service. This is done automatically unless we are advised that you would prefer not to be notified.

MEDICAL CERTIFICATES

Medical certificates are legal documents. In order to obtain a medical certificate for work a consultation with your doctor is required. It is not legal to back date a certificate.

RESULTS

Patients are required to make a follow up appointment to discuss any abnormal results. Normal and INR results can be obtained from our practice nurse.

No Show and Late Cancellation Policy

At Waikiki GP Super Clinic, we strive to provide timely and efficient care to all our patients. To ensure that we can accommodate everyone and make the best use of our resources, we ask that you notify our reception team as early as possible if you are unable to attend your scheduled appointment.

Notification Requirements:

• Please notify our reception at least 24 hours prior to your appointment if you need to cancel or reschedule.
• If you cancel your appointment with less than 24 hours’ notice, or fail to attend without any prior notice, a minimum of $50 cancellation fee will apply.
• Please note: Cancellation fees may vary depending on the type of appointment and the practitioner booked.

Missed Appointments:

• If you miss an appointment without providing prior notice, you will receive communication from us with any fees applied to your account. This helps us manage our schedule and provide care to other patients who may need it.

Outstanding Invoices:

• Please be aware that no further appointments will be scheduled until any outstanding invoices, including cancellation fees, are paid in full.

Commitment to care and Professionalism:

• We are committed to providing our patients with excellent care and maintaining a professional relationship. We ask that you respect our time and the needs of other patients by adhering to this policy.
• By booking an appointment at Waikiki GP Super Clinic, you agree to the terms of this policy.

We appreciate your understanding and cooperation in helping us maintain the highest standard of care for all our patients.